Anker SOLIX F3800 Anker SOLIX F3800 Expansion Battery Home Power Panel Subpanel

Description

• Seamlessly integrates Anker SOLIX F3800, utility grid, and roof solar power.
• Provides backup power for essential home appliances during outages.
• Easily control and monitor energy usage with the Anker app.
• Avoid peak rate charges and optimize energy consumption.
• Significantly promotes sustainability and self-sufficiency.

Product Specifications

Anker SOLIX F3800 Anker SOLIX F3800 Expansion Battery Home Power Panel Subpanel Product Specifications

Product Manual

Anker SOLIX F3800 Product Manual

Anker SOLIX BP3800 Product Manu

Anker SOLIX F3800 | How To Guide

Product Warranty & Return

Anker Product Warranty & Return

All Anker portable power stations purchased on AnkerDirect and Anker authorized resellers come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.

We provide a limited warranty for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date of purchase.

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

1. Warranty Timeline for Portable Power Station

2. Exclusions and Limitations

Not covered under warranty:

- Products that are damaged or modified.
- Product operated with a damaged cord, plug, or output cable.
- Products that are disassembled.
- Products cleaned with harmful chemicals or detergents.
- Non-quality related issues (after 30 days of purchase).
- Products purchased from unauthorized resellers.
- Products without sufficient proof of purchase.
- Products that have been refunded.
- Products with an expired warranty.
- Lost, stolen products.
- Damage from outside sources.
- Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly).
- Purchases from illegitimate resources.

3. 30-Day Money-Back Guarantee for Any Reason

For more information, please refer to: 
If you encounter a problem with your device and wish to return it, please pick up the package first.

Process:
Step 1
- Claim your warranty on , or contact Anker customer service team at [email protected] or 1 (800) 988 7973(US).
- Attach a short video to show us the issue and a detailed issue description.
*Our support team will get in touch with you within 24 hours, excluding weekends and holidays.

Step 2
- Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely.
*Please note that we can only provide prepaid return shipping labels for return packages in the US and UK. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team at [email protected] for more details.

Step 3
- Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered.
- The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item.
*All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.

Reminder
- Remember to pick up the package first.
- Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.

Valid Proof of Purchase
Please refer to: 

Shipping Costs Must Be Covered by the Buyer in the Following Situations
Please refer to: 

This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.

Product FAQs

Anker SOLIX F3800 Product FAQs

Q1: What should I do when using a solar charger to charge Anker SOLIX F3800?

A: The solar input supports an 11-60V solar charger with an XT-60 connector. If you use an 11-32V solar charger, the current supports 10A max. When you use a 32-60V solar charger, the current supports 25A max.

Q2: Why is the power station not working after it hasn't been used for a long time?

A: If the power station is stored at a low capacity for a long time, lithium batteries will self-consume power which may lead to a quick discharge. This leads to poor conductivity and a reduced battery lifespan, resulting in poor battery performance.

Q3: How should I store and maintain the power station?

A: To store your portable power station, make sure you have:
1. Turned off all outputs.
2. Store it in a cool and dry place.
3. Check the battery capacity each week. If it's below 30%, fully charge.
4. Charge the power station to 100% every 3 months.

Q4: In UPS mode, does the 240V ports work?

A: In UPS mode, only the three 120V ports labeled "UPS" are operational; the 240V ports do not function.

Q5: How do I charge my electric vehicle?

A: Double-press the 240V power switch to activate EV mode charging, then you can recharge your EV.